Feedback & Feature Requests

From an Admin perspective, I would like information on how the folks in my org are using Dovetail. It would be great to be able to see usage metrics for folks like number of projects created, maybe time spent in projects, etc.

Please create a feature where users create manual tags (like they do now), but AI goes through the transcript and automatically tags based on manual tags (similar to magic highlight)

As a user, I find it challenging when the magic search does not look through the channels data. It would be beneficial if the magic search could include channels data to provide a more comprehensive search result. This feature would enhance the user experience by allowing for more thorough data analysis.

When I drag groups on canvas view they lose their contained highlights, which get left behind where they were, or move but at a slower rate, leaving them scattered over the board. It's a lot worse if I'm dragging several groups at once, they go haywire and I can't seem to undo it . If I click on the group to select it first, rather than just click and drag, it works.

It feels counter-intuitive that if I want to publicly share a snippet from an interview,(e.g. with team members in Slack who do not use Dovetail), I first have to add that to an insight and publish it. This isn't how I use insights and it feels like too many steps for something that I would like to do quickly. It would be nice to have a more frictionless sharing method for these types of scenarios.

I'm loving the fact that when I upload a new interview and generate a transcript it auto-generates the AI summary. However, at that point Dovetail doesn't know the Speaker names, so it ends up creating a summary that says 'Speaker 1 asks Speaker 2 about xyz'. So I have to either manually edit all sections to change these or just regenerate the summary once I have the names added. It feels to me that it is an unnecessary extra cost for you. It would be great if there was a way for the summary to auto-update once I add the speaker names, or even a simple Find and Replace could work, but currently this doesn't work because you need to manually edit each paragraph in the summary

Auto-detect does not support all of the supported transcription languages. When uploading videos in these languages, you have to wait for the transcription to process in an incorrect language, delete it, and then manually trigger it again after selecting the correct language. It would be helpful if you could pre-select a default language for the entire workspace for those who don't need to/can't use auto-detect.

I do not need to remove all the filler words like "um" "like" etc. Also every pause is NOT a comma. Just like do some basic text scrubing so I dont have to do it so manually

Through the new canvas experience, the picker only allows for a maximum of 50 objects to be added at a time, which can make it hard if you want to add all highlights related to one tag.