Include Channels in Magic Search
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Marlana Coignet
As a user, I find it challenging when the magic search does not look through the channels data. It would be beneficial if the magic search could include channels data to provide a more comprehensive search result. This feature would enhance the user experience by allowing for more thorough data analysis.
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Pat Barlow
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Channels themes and data points are now included in magic search!
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Marlana Coignet
- Feature requests/feedback - some of the intercom support chats that come in are feedback about the product or feature requests. For example
"What are pain points for Feature A?" It would be helpful if the search also pulled in any support chats about that feature
- I use magic search at least once a day or every other day
- When doing background research for a project, it would be helpful to see all the user feedback we have about a topic, and also any issues users have been having with the feature. For example, users want Feature A to do XYZ, and here are the support chats for issues users have had with this feature.
Pat Barlow
Hiya Marlana Coignet, thanks for sharing with us! Following up on this:
- Can you provide examples of the type of channel data you would like included in the magic search?
- How frequently do you use the magic search to look for channel data?
- Can you describe a scenario where having channel data in the magic search would have improved your data analysis?