Insights Filtering does not work and is so faulty
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Brittany Chan
Please improve your filtering so I actually get the results I want.... I have a filtered view to only show insights with the words "Journey" and "workflow"... so WHY is it pulling insights called "journal" or "journa l".... like those arent even the same words.
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Pat Barlow
Hiya Brittany Chan, thanks for this post! I have a few more questions for you:
- Can you specify the exact filtering criteria you used?
- Have you experienced similar issues with other keywords?
- Is the issue occurring consistently or intermittently?
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Brittany Chan
Pat Barlow
- The exact filtering is the same as in the screenshot so "Title contains: Journey" and "Title contains: Workflow"
- Yes, I don't remember which because it just messed up our filtering so bad and we didn't know how to fix it. I stopped tinkering with it and only using filters when absolutely necessary
eg: When I tried writing "Personas" it brought up things like "personal"
- For months if not years... I just decided to write a feedback ticket for it now because my usual workarounds aren't working. It is most definitely consistently because its been over a year that we've had this section, and it has always pulled the wrong titles. I have to modify the other titles to be broken (eg: Jour Nal or Journa l) so they don't appear. But I can no longer do that since I need these "journal" findings to be searchable outside of this filtered view.