Ability to resolve comments on insights and notes
on our radar
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Karolina Kowalczyk
Hi! Sometimes, I ask for feedback when it comes to research plans, but even if I am the owner of the space/project, I cannot resolve the comment, which makes me frustrated since I have to ask the owner of the comment to manually delete it.
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Jazmin Taheri
Merged in a post:
More functionality around comments for reports
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Lucie Cleuet
The way the comments works in the insight reports fonction is not super intuitive. I cannot resolve a comment, instead it says delete the thread which is not quite the right wording nor the right action I would like to undertake. Also the ability to retrieve the such said "deleted thread" will be super useful in the instance of context building or some conversations that needs to be re-looked at. Thanks a lot.
Pat Barlow
Thank you for posting, Lucie Cleuet! I have a few more questions for you:
- What specific actions would you like to perform on comments besides resolving or deleting them?
- Can you provide examples of situations where retrieving a deleted thread would be beneficial?
- How often do you find yourself needing to revisit deleted comment threads?
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Lucie Cleuet
Hello Pat Barlow I hope you are well and thank you for the follow-up.
In my use case, I will the be the author of the report and will collaborate with Product and Engineer on some very technical aspect of the product we have.
We use comments as a way to discuss and align on the work. Once everyone agrees, it feels natural to "resolve" the comment rather than "delete". Similar to Figma.
In my humble opinion, the "delete" action is not quite right, and the working flow could be Discuss > Align > Resolve. I just wanted to start with some context.
- Actions I would like to perform on comments:
1.1 More choices for "Reactions"
1.2 When copy is changed the comment disappears - I would like to be able to keep the comment and update the copy simultaneously.
- & 3. Retrieving a comment:
As mentioned in the intro, the ability to retrieve passed resolved comments will give us greater visibility into our workflow, and the decisions made at a certain point in time. For example yesterday, I was doing some edits and because I changed the copy the comment was gone. There was no way for me to revisit the comment.
Hope this helps. Thanks
Jazmin Taheri
on our radar
Pat Barlow
Merged in a post:
Ability to resolve a comment in Insight
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Marie Ondraskova
I would like to have the option to resolve a comment in Insight. These resolved comments would be hidden but not deleted. Tracking what has already been addressed and what is pending is challenging. Now, I need to delete comments, but it doesn't feel right.
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Karolina Kowalczyk
I would like to be able to resolve/delete any comment that is in the space that I created - so maybe this could be helpful when it comes to permissions :)
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Karolina Kowalczyk
Hi! We keep research plans/scenarios, so here is the scenario:
- My manager adds some comments like Change A to B. Do you know about C?
- I make changes to the research plan and answer some of their comments
- I cannot delete those comments (like in the Google Doc, resolve button) I have to wait for them to delete their comments (which is not very intuitive for every stakeholder), and then I have to delete my comments, it is very time-consuming
Pat Barlow
Great to hear your perspective, Karolina Kowalczyk! I have a few more questions for you:
- Can you provide more details about the scenarios in which you'd like to resolve comments?
- Are there specific types of comments you'd like to be able to resolve?
- Would you find it useful to have different permissions for different types of users?
Pat Barlow
Thank you for posting, Marie Ondraskova! I have a few more questions for you:
- Can you provide more context on how often you encounter comments that you'd like to resolve and hide?
- What kind of information do these comments usually contain that you feel needs to be preserved even after resolution?
- Would you find it useful to have a feature to categorize or tag resolved comments for future reference?
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Marie Ondraskova
Pat Barlow
- Very often, we use this feature to collaborate on documents with my colleagues and review processes with stakeholders. It is time-consuming to delete comments I haven't created as I first need to answer the comment, and then I am able to delete the thread.
- This could be handy mainly for resolving comments from stakeholders. So it is clear the comment was addressed; maybe a change was made. Right now, I have only two options: leave comments there with an answer, which makes the insight cluttered and unclean, or delete them. But this way, I lose traceability.
- I imagine this feature as it is in Word, Mural, and other tools. So, when the comment is resolved, it disappears. But when needed, there is an option to display resolved comments.